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Creation of a new Estonian Emergency Management System

The general aim of the project is the improvement of Emergency services in Estonia by shortening the time taken from answering the emergency call to the arrival of the emergency team at the scene. To reach this goal, an improved electronic map of Estonia and enhanced logistics tools will be introduced and electronic callers location and the positioning and tracking of emergency vehicles will be enabled by means of new soft- and hardware and training courses.
Theme/Focus Area
Security/ Stability/ Reforms
Natural Disaster Management
Target Group

Population of Estonia

Visitors / tourists to Estonia
Context
The Government of Estonia has to ensure assistance to its citizens and visitors in case of any kind of extraordinary situation. Service is provided via the Estonian Emergency Response Centre (ERC), which is a governmental body working under auspices of the Ministry of Interior and which is linked to emergency ambulances, fire stations, police, rescue centres and border guards. Due to several obstacles, currently the reaction time of ERC and all the emergency teams is – in comparison to more advanced EU countries – long and difficult to control: The determination of the location of persons needing emergency help is time-consuming, location and status determination of emergency vehicles is only partially possible, and all relevant information for the emergency team can be delivered only verbally, using radio.
Goals
The general aim of the project is to shorten the time taken from answering the emergency call to the arrival of the emergency team ("call-response time") and thus to decrease the number of people dying in house fires, to increase successful resuscitation attempts and to reduce direct financial damage after fires. To achieve this goal, a new Estonian Emergency Management System will be established, which improves and sustainably accelerates the processing of emergency cases.
Activities
The project finances the development of software (GIS-112 and M-GIS-112) for an improved electronic map of Estonia, for locating callers, for positioning and tracking of emergency vehicles and for enhanced logistics tools. Furthermore, emergency vehicles will be provided with hardware (mobile computers) to use the software developed. Finally, training courses on the use of the new software and hardware will be conducted.
Results
  • Development of office and mobile software (GIS112 and M-GIS-112) with contains an improved electronic map of Estonia, a departure plan and logistics module, callers' location positioning, emergency vehicles positioning and tracking, and enhanced logistics tools
  • Instalment of mobile hardware in emergency vehicles
  • Training of personnel of the Emergency Response Centre and of emergency teams

Additional Information and Documents


External Links
Articles and Press releases
Key data of the project
Country:
Estonia Estonia
Amount of the Swiss grant:
CHF 2'013'994
Total budget of the project:
CHF 2'369'405
Date of grant approval:
25.01.2010
Status:
ongoing
Responsibility for project implementation:
  • Intermediary Body: Ministry of Interior; Executing Agency: Emergency Respond Centre
Swiss contact:
Project number: 7F-06783.01